Refund policy

Return and Refund Policy

Thank you for shopping with NewBee Toys.

Please read this policy carefully before placing an order. Due to the collectible nature of trading card products, sealed products and hobby items, we have specific return conditions as outlined below.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

If an item is faulty, not as described, or does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a remedy such as a repair, replacement or refund, depending on the circumstances.

Change of Mind

We do not accept returns, refunds or exchanges for change of mind once an order has been shipped.

This includes situations where you:
- no longer want the item
- found the item cheaper elsewhere
- ordered the wrong item
- changed your mind after release
- no longer need the product

Sealed Trading Card Products

Sealed trading card products cannot be returned once opened.

This includes, but is not limited to:
- booster boxes
- booster packs
- sealed cases
- elite trainer boxes
- starter decks
- collection boxes
- special sets
- promo boxes
- trading card accessories sold in sealed packaging

Please check the product title, description and photos carefully before purchasing.

Product Condition

Unless otherwise stated, products are sold as brand new and sealed.

Some sealed products may have minor shelf wear, small marks, slight dents, small creases or minor imperfections on the outer packaging. This is common for collectible products and does not usually affect the sealed contents inside.

If box condition is important to you, please contact us before placing your order.

Factory Sealed Products

For factory sealed trading card products, the contents are determined by the manufacturer. We cannot guarantee pull rates, card centering, card condition inside sealed packs, or specific cards unless clearly stated in the product description.

Damaged or Incorrect Items

If you receive an item that is damaged in transit, incorrect, or not as described, please contact us as soon as possible.

Please email us at newbeetoys@gmail.com with:
- your order number
- clear photos of the item
- photos of the shipping box and packaging
- a description of the issue

Please do not open or alter the product if you believe there is an issue with your order.

Return Approval

All returns must be approved by us before being sent back.

Items returned without prior approval may not be accepted.

If a return is approved, the item must be returned in the same condition it was received, including all original packaging, seals, accessories and contents.

Return Shipping

For approved returns due to a confirmed issue with the product or our error, we will provide instructions for the return process.

For any approved return that is not due to our error, the customer may be responsible for return shipping costs.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it will be processed back to the original payment method. Please note that it may take several business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders cannot be cancelled once they have been shipped.

If you need to request a cancellation before dispatch, please contact us as soon as possible. We cannot guarantee that a cancellation request can be processed before the order is packed or shipped.

Pre-Order Items

Pre-order items are generally final and cannot be cancelled for change of mind.

If we are unable to fulfil a pre-order due to supplier allocation changes, stock issues or release changes, we will contact you and arrange a refund for the affected item.

Contact Us

If you have any questions about returns, refunds or product condition, please contact us before placing your order.

Email: newbeetoys@gmail.com